This is a multi-day event. Day 1 - Tuesday 17 November 2026 Day 2 - Wednesday 18 November 2026 Please ensure you are able to attend all the above dates before booking. Introduction This training is aimed at Practice Nurses who are new to providing immunisations and will be providing the full range of childhood and adult...
This session is for all clinicians who undertake patient consultations. Aims Saying no to patients is something most clinicians wrestle with - after all, we were trained to be helpful and try to solve problems and saying can feel wrong. But sometimes patient expectations are unrealistic and we need to help them to set appropriate...
This course is designed for new and developing reception and administrative staff working in GP practices and primary care teams. It will help delegates understand the role of GP reception, how general practice works, and how reception teams support safe, effective and compassionate patient care. The programme introduces the structure of the local NHS including ICBs,...
This session is designed for practice managers and patient engagement/liaison roles within general practice. Aims Looking to get your Patient Participation Group (PPG) back up and running? Maybe you need to start from scratch? This ideas-packed session looks at ways to grow, inspire, communicate and get the most from your practice PPG. Objectives Decide what...