New GP Receptionist Training – 2 Half Days
This course is designed for new and developing reception and administrative staff working in GP practices and primary care teams.
It will help delegates understand the role of GP reception, how general practice works, and how reception teams support safe, effective and compassionate patient care.
The programme introduces the structure of the local NHS including ICBs, PCNs and how local practices fit within those structures.
Suitable for staff who are new to general practice or who would benefit from a structured introduction to primary care, including:
- New GP Receptionists
- Reception Staff
- Care Navigators
- Patient Coordinators
- Practice Administrators
- Medical Secretaries
- Workflow Administrators
- Care Coordinators
- GP Assistants
- Staff moving into primary care from other sectors
The programme is suitable for GP practices, Primary Care Networks (PCNs), and primary care organisations.
Aims
The aim of this course is to help reception and administrative staff develop confidence in working safely and effectively within GP practices.
Content
- Understand the role and responsibilities of GP reception teams
- Develop awareness of how the NHS and general practice services are structured.
- Recognise the roles of GPs, nurses, healthcare assistants and wider primary care staff.
- Understand common disease areas encountered in general practice.
- Apply confidentiality, GDPR and information governance principles in practice.
- Use safe patient identification processes when speaking with patients, relatives and carers.
- Understand appropriate approaches to giving results and sharing information.
- Recognise red flags and situations requiring escalation in line with practice protocols.
- Develop simple communication skills for telephone and front-desk interactions.
- Create an initial understanding of medical terminology
- Build confidence in supporting patients professionally and compassionately.
This event is not being recorded