NHS App: A Guide for Practice Staff

The majority of general practices in England now use the NHS App. This 90-minute virtual training session aimed at all staff looks takes a closer look.

Aims

Understand how the NHS App works, its key features, how to support patients in using the NHS App, and the benefits to both patients and the practice.

Objectives

• Learn what features of the App have evolved over time and why
• Understand the registration process and how to troubleshoot
• Understand what hub pages are (Home, Services, Your Health, Messages)
• Gain an understanding of how the NHS App can help your practice
• Understand through lived experiences how the App increases productivity and reduces overheads
• Learn how the App can help overcome the barriers to digital inclusion

Content

This session covers the evolution of the NHS App and its key features, the registration process and troubleshooting tips, and an overview of the main hub pages (Home, Services, Your Health, Messages). It explores how the App supports practices by improving productivity and reducing overheads, highlights patient experiences, and considers how it can help overcome barriers to digital inclusion.