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DTSTART;TZID=Europe/London:20261118T123000
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UID:10000374-1795005000-1795009500@bswtraininghub.nhs.uk
SUMMARY:Saying No & Managing Unrealistic Patient Expectations - A course for all clinicians
DESCRIPTION:This session is for all clinicians who undertake patient consultations. \nAims\nSaying no to patients is something most clinicians wrestle with – after all\, we were trained to be helpful and try to solve problems and saying can feel wrong. But sometimes patient expectations are unrealistic and we need to help them to set appropriate boundaries. Furthermore\, increasingly\, with longer and longer waits across every aspect of the health system\, sometimes their expectations are reasonable\, but we simply cannot deliver what they are hoping for – and if we try to “rescue” these situations their expectations of what we can deliver will increase further and it can be even harder to set boundaries\, which can contribute to the very real risk of clinician burnout. This webinar aims to help delegates to manage these tricky situations. \nObjectives\nIn this thought provoking and interactive workshop\, we will share some models and techniques that can help us all to feel more confident in setting appropriate boundaries with patients and draw on our own experiences to help manage conflicts that may crop up while dealing with this challenging group of patients. Delegates will receive access to post session resources to support this training. \nPrevious Delegate Feedback\n“A really helpful supportive session that has made me reflect on the way I consult. thank you” \nThis event is not being recorded
URL:https://bswtraininghub.nhs.uk/event/saying-no-managing-unrealistic-patient-expectations-a-course-for-all-clinicians/
LOCATION:Zoom
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ORGANIZER;CN="Wessex LMCs":MAILTO:lead@wessexlmcs.org.uk
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DTSTART;TZID=Europe/London:20261119T093000
DTEND;TZID=Europe/London:20261119T110000
DTSTAMP:20261008T132015Z
CREATED:20261008T132015Z
LAST-MODIFIED:20261008T132015Z
UID:10000375-1795080600-1795086000@bswtraininghub.nhs.uk
SUMMARY:Engaging with your Patient Participation Group (PPG)
DESCRIPTION:This session is designed for practice managers and patient engagement/liaison roles within general practice. \nAims\nLooking to get your Patient Participation Group (PPG) back up and running? \nMaybe you need to start from scratch? \nThis ideas-packed session looks at ways to grow\, inspire\, communicate and get the most from your practice PPG. \nObjectives\n\nDecide what type of PPG you want for your practice.\nDiscover how to recruit new PPG members that represent your practice population.\nLearn simple ways to keep in touch and communicate with your PPG.\nGet tips on how to inspire\, develop and motivate your PPG members to get involved more\n\nContent\nThis session will explore different models of Patient Participation Groups (PPGs) to help you identify the best fit for your practice. You will learn practical strategies to recruit members who reflect your patient population\, along with simple and effective ways to communicate and stay connected with your group. The session also offers tips on inspiring\, motivating\, and developing PPG members to boost engagement and encourage active involvement. \nThis event is not being recorded
URL:https://bswtraininghub.nhs.uk/event/engaging-with-your-patient-participation-group-ppg/
LOCATION:Zoom
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ORGANIZER;CN="Wessex LMCs":MAILTO:lead@wessexlmcs.org.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261119T093000
DTEND;TZID=Europe/London:20261126T123000
DTSTAMP:20261008T132412Z
CREATED:20261008T132412Z
LAST-MODIFIED:20261008T132412Z
UID:10000376-1795080600-1795696200@bswtraininghub.nhs.uk
SUMMARY:New GP Receptionist Training - 2 Half Days
DESCRIPTION:This course is designed for new and developing reception and administrative staff working in GP practices and primary care teams. \nIt will help delegates understand the role of GP reception\, how general practice works\, and how reception teams support safe\, effective and compassionate patient care. \nThe programme introduces the structure of the local NHS including ICBs\, PCNs and how local practices fit within those structures. \nSuitable for staff who are new to general practice or who would benefit from a structured introduction to primary care\, including: \n\nNew GP Receptionists\nReception Staff\nCare Navigators\nPatient Coordinators\nPractice Administrators\nMedical Secretaries\nWorkflow Administrators\nCare Coordinators\nGP Assistants\nStaff moving into primary care from other sectors\n\nThe programme is suitable for GP practices\, Primary Care Networks (PCNs)\, and primary care organisations. \nAims\nThe aim of this course is to help reception and administrative staff develop confidence in working safely and effectively within GP practices. \nContent\n\nUnderstand the role and responsibilities of GP reception teams\nDevelop awareness of how the NHS and general practice services are structured.\nRecognise the roles of GPs\, nurses\, healthcare assistants and wider primary care staff.\nUnderstand common disease areas encountered in general practice.\nApply confidentiality\, GDPR and information governance principles in practice.\nUse safe patient identification processes when speaking with patients\, relatives and carers.\nUnderstand appropriate approaches to giving results and sharing information.\nRecognise red flags and situations requiring escalation in line with practice protocols.\nDevelop simple communication skills for telephone and front-desk interactions.\nCreate an initial understanding of medical terminology\nBuild confidence in supporting patients professionally and compassionately.\n\nThis event is not being recorded
URL:https://bswtraininghub.nhs.uk/event/new-gp-receptionist-training-2-half-days/
LOCATION:Zoom
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ORGANIZER;CN="Wessex LMCs":MAILTO:lead@wessexlmcs.org.uk
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DTSTART;TZID=Europe/London:20261210T130000
DTEND;TZID=Europe/London:20261210T134000
DTSTAMP:20260210T132117Z
CREATED:20260210T132117Z
LAST-MODIFIED:20260210T132117Z
UID:10000319-1796907600-1796910000@bswtraininghub.nhs.uk
SUMMARY:BSW Virtual Diabetes Bitesize Education "Management of heart failure and Type 2 Diabetes" With Rebecca Hyland Consultant Nurse Heart Failure
DESCRIPTION:Welcome to the return of Diabetes Bitesize Education.  \nThe 2026 programme will offer key insights into managing Type 2 Diabetes from leading specialists. \nAll presentations will be 30 minutes followed by 10 minutes for questions. \nWe look forward to seeing you. \nThursday 10th December 2026 13:00-13:40 – Management of heart failure and Type 2 Diabetes with Rebecca Hyland Consultant Nurse Heart Failure \n\nOccurrence and presentation of heart failure in type 2 diabetes\nManagement of heart failure\nWhen to refer/ seek advice.\n\n  \nThis event will be hosted on MS Teams. To register for this event\, please contact us using the email address below.
URL:https://bswtraininghub.nhs.uk/event/bsw-virtual-diabetes-bitesize-education-management-of-heart-failure-and-type-2-diabetes-with-rebecca-hyland-consultant-nurse-heart-failure/
CATEGORIES:Diabetes
ORGANIZER;CN="Bath 3-D Integrated Diabetes Care%2C Bath":MAILTO:ruh-tr.diabetesprojectsupport@nhs.net
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