bswtraininghub.nhs.uk

Safeguarding Administration for the Admin Team
2026-04-30 09:30 - 12:30 (Europe/London) | Zoom
Introduction
This live-online, instructor led, interactive training will look at the range of documents Administrators handle relating to safeguarding, the significance of these, and who they might need to be shared with, especially when patients move practices.
During this session an explanation of the coding systems and a greater understanding of the safeguarding situations that require codes to be used is explained. The administrator’s role in ensuring that connections are made between patients that are related, or living in the same property, where a health or mental health condition may cause significant concern for other members of the household, is explored during the session, and concerns from the delegates are invited so that all can leave the session feeling reassured.
Aims
Administrators will gain an understanding of the range and significance of documents they handle and especially who they might need to be shared with in thge event that a patient move Practice.
Objectives
By the end of the session candidates should:

Be able to identify potential indicators of child maltreatment in the practice setting, including concerning interaction between carer and child
To be able to understand the impact a parent/ carers physical and mental health can have on the wellbeing of a child or young person, including the impact of domestic abuse and violence and substance mis-use.
Be able to identify concerning patterns of accessing medical services for children including hospital Emergency Dept attendance, that might relate to abuse and neglect
Be aware of the additional vulnerability of some groups of children, including: looked after children, care leavers, children with disabilities, unaccompanied children, and young carers
Understand common terms used in connection with safeguarding children and the read codes and administrative response that are required when managing the records of children at risk of abuse
Be able to understand when and how to share information about children at risk of abuse with outside agencies, with and without consent from child and family
Understand the role of the designated lead for safeguarding in the practice
To know what action to take if you have concerns, including to whom you should report your concerns and from whom to seek advice.
Understand the importance of ensuring that safeguarding information aimed at the public and staff is displayed and kept up to date.

Observations and the Deteriorating Patient For HCAs
2026-04-30 09:30 - 12:30 | Zoom
This virtual course is designed for HCAs/NAs who are increasing their scope of Practice within complex consultations, for awareness of the deteriorating patient.
Objectives
The objectives of this live-online, trainer led session are:

To increase awareness of ICP principles
To accurately measure clinical observations including BP / pulse / Respirations / Temperature
The value of capillary blood testing
The value of Oxygen saturation monitoring
What is NEWS2 – how to complete the assessment
Red flags and referral

Content
During this session we will cover:

Infection prevention and control – why is it necessary?
The cascade of infection
General observations
Additional observations
Clinical Tools to support assessment
Referral pathways

Management of Chronic Pain and Deprescribing for GPs & AHPs
2026-04-29 13:00 - 14:00 | Zoom
Introduction
NICE guidance on the management of chronic pain and on deprescribing drugs of dependency have brought the issues of both pain and prescription painkiller dependency to the fore. The PCN prescribing incentive scheme also makes it clear that the expectation is that the vast majority of these drugs are tapered off where appropriate.
This session is designed for GPs, AHPs, and prescribers, focusing on the practical ‘how to’ of supporting patients with chronic pain management and safe deprescribing (recognising that these conversations are often challenging).
Aims
To support clinicians in addressing the challenges of managing chronic pain while safely reducing long-term reliance on prescription painkillers.
Objectives

Understand the scale of the problem and the potential adverse effects of long term opioid therapy.
Learn tips to help improve your practice systems (including system template guidance)
Understand how to move your patients way from medical dependency to a more self reliant method

Content

The Scale of the Problem
Adverse Effects of Long-Term Opioid Therapy
Management of Chronic Pain
Guidance on Deprescribing
Support Systems & Resources
Practical Considerations
Case Studies

Previous Delegate Feedback
“The resources were excellent. I now feel I can enter these conversations armed with something useful for the patient to take home afterwards and start the next bit of the conversation and process”

Introduction to Chronic Kidney Disease for Practice Nurses - 2 Half Days
2026-04-28 09:30 - 2026-05-05 12:30 | Zoom
This is a multi-day (non-consecutive) event:

Day 1 – Tuesday 28 April 2026
Day 2 – Tuesday 05 May 2026

You are required to attend both sessions in order to be awarded your certificate of attendance and access to the training materials. Please ensure you are able to attend all the above dates before booking.
Introduction
This live-online, instructor led session is aimed at Nurses and AHPs who are already familiar with CKD. CKD is an important condition in itself, and also as a marker of cardiovascular risk. In these 2 sessions, we consider the function of the kidneys in health and review what goes wrong in CKD. We address the risk factors for CKD, how the diagnosis is made and how to explain the diagnosis to the patient. We then go on to address the lifestyle interventions and pharmacological management which can improve outcomes. We also discuss potential complications of CKD and how to carry out an effective annual review, including recognition of when to refer on.
Aims
The aims of this live-online, instructor led session are to:

enhance the knowledge and clinical skills of Nurses and Allied Health Professionals (AHPs) with existing familiarity in chronic kidney disease (CKD).
deepen understanding of kidney function in health and disease, and how CKD acts as both a condition in itself and a marker of cardiovascular risk.
equip participants with the confidence to diagnose, explain, manage, and review CKD effectively in clinical practice.

Content
Day 1

Physiology and pathophysiology
Risk factors
Diagnosis
Lifestyle interventions

Day 2

Pharmacological interventions
Complications of CKD
When to refer on
Carrying out an effective annual review

Objectives
By the end of the session, participants will be able to:

Explain the normal function of the kidneys and the pathophysiological changes that occur in CKD.
Identify key risk factors for CKD and describe how the diagnosis is made.
Communicate the diagnosis of CKD clearly and sensitively to patients.
Discuss evidence-based lifestyle interventions and pharmacological management options that improve outcomes.
Recognise common complications of CKD and when referral to specialist care is appropriate.
Conduct an effective annual CKD review, incorporating clinical assessment, patient education, and safety-netting.

Previous Delegate Feedback
“Very enjoyable and well presented training. Kept my interest throughout the whole of both sessions. Really enjoyed it and learnt alot. Bev is an excellent teacher.”

Contraception Update for The Experienced AHP or Practice Nurse
2026-04-24 09:30 - 12:30 | Zoom
This half day live-online, instructor led course is suitable for Practice Nurses and AHPs who already have a good understanding of contraception and sexual health care and are regularly managing these requests in practice. It is aimed to update your current knowledge and extend your confidence in managing problems with different contraceptive methods. We assume you have a basic level of knowledge in contraception and sexual health to the level covered in modules 2 and 3 of the e-learning for Healthcare – Sexual and Reproductive Health. To get the most out of this update we would recommend looking at module 4 (emergency contraception) and Module 5 (Contraception: complications/side-effects) prior to the course. If you haven’t already used e-learning for healthcare you can register for free access.
Aims
Through a mix of lectures and case discussion, the course aims to advise you about any updated practices and provide help and support in managing problems with contraception and more complex cases.
Objectives
By the end of the course, you will be able to:

Have confidence in assessing patients who require contraception or who wish to switch methods.
Manage problems which may arise during the repeat issuing of Combined Hormonal Contraception, Progesterone Only Pills and Progesterone Only Injectables.
Understand when emergency contraception might be required and the best option to offer.
Manage problems which may arise for patients using coils and Implants.

Handouts on some topics are provided to support the lecture content but the slides will not be made available to you.
Previous Delegate Feedback
“They tailored the training to our needs. Very knowledgeable and passionate speaker. Just the update that I needed”

Introduction to Wounds and Barriers to Healing - Face-to-Face
2026-04-23 09:30 - 16:00 | Rownhams House, Betteridge Drive, Southampton, Hampshire, SO16 8LS, United Kingdom
Coffee and registration 9:15am – Training 9:30am – 4pm (Lunch Included)
Introduction
The study session begins with identifying the stages of wound healing. How to accurately identify and describe the different tissue types and their implication on wound healing. The session will explore wound bed preparation including care of the peri-wound and surrounding skin.
Key barriers to wound healing, their implications towards wound healing, and how they may affect dressing/treatment selection will be discussed and explored (there will be limited discussion around dressings – please sign up for the ‘Dressing Selection’ session for in depth dressing discussion).
The session will reach its conclusion with discussions around next steps, including care planning, continuity of care, and when to refer on.
Aims
This session aims to discuss and explore the following:

The Stages and Process of Wound Healing
Assessing and describing the wound including tissue types and wound descriptors
Wound bed preparation including assessing, cleansing, debriding and biofilm management
Care of peri-wound and surrounding skin including use of emollients and topical steroids
Barriers to healing- (patient and wound). e.g. co-morbidities, patient factors, wound infection
Care planning and the importance of continuity of care
Learning Resources
When and to who to refer on to
Next steps

Objectives
This session will give the attendee the theory, knowledge, practical ideas, and key elements of wound assessment and why wounds may not heal as expected.
NB: The session will not deem the learner ‘competent’. The ‘journey to competency’ will be explored using national capability framework resource and subsequent eLearning modules, as will contacting the local Tissue Viability team to access any local policies, documents and tools to support their learning that may be available. A modified pdf of the presentation and resources/links will be available on the Wessex LMCs Website after the event.
Previous Delegate Feedback
“Great content not overloading with information but informative“

All you need to know about being a Caldicott Guardian
2026-04-23 09:30 - 12:30 | Zoom
This interactive webinar is designed to support staff in General Practice who have been assigned the role of Caldicott Guardian. It is suitable for those new to the role, as well as experienced Guardians seeking a refresher or formal training. The session provides a comprehensive overview of the responsibilities, legal context, and practical application of the Caldicott Principles in a primary care setting.
Aims
To provide a clear understanding of the Caldicott Guardian’s role, responsibilities, and how to apply the Caldicott Principles in practice.
Objectives
By the end of the session, participants will:

Understand the scope and expectations of the Caldicott Guardian role.
Be able to apply the Caldicott Principles in day-to-day decision-making.
Recognise the legal and ethical considerations when sharing personal information.
Collaborate effectively with the Data Protection Officer and other governance roles.
Support the rights of data subjects and promote a culture of confidentiality.

Content Overview

The role and expectations of the Caldicott Guardian in Primary Care.
Common risks and emerging threats to patient confidentiality.
Practical application of the Caldicott Principles.
Key aspects of data protection legislation relevant to the Guardian.
Interaction with the Data Protection Officer and other governance roles.
Considerations for lawful and proportionate information sharing.
Supporting data subject rights and maintaining public trust.

Previous Delegate Feedback
“Good presentation – clear without issues. Good practical examples”

How to use FeNO testing to improve asthma diagnosis and management - for GPs & AHPs
2026-04-22 13:00 - 14:00 | Zoom
Learn how to use FeNO testing to improve asthma diagnosis and management within primary care – practical advice and real world examples for the jobbing GP and AHP.
FeNO is a safe, fast and non-invasive measure of airway inflammation characteristically seen in asthma. It can help provide a more accurate diagnosis of asthma in adults and children/young people. With poor asthma outcomes across the UK and a misdiagnosis rate of 30%, it is essential that we reduce the amount of guesswork that we currently rely on in the care of our patients with asthma and suspected asthma.
Aims & Objectives

Improve accuracy in asthma diagnosis and management
Bridge the gap between national guidelines and everyday clinical practice
Demonstrate the role and value of FeNO testing

Content
This session will help bridge the gap between national guidelines and clinical practice by providing applied practical information on how to best use FeNO testing in primary care, offering case studies, real world examples, resources and access to national training.

Challenges of diagnosing Asthma
What is FeNO testing and why should we use it?
How to do a FeNO test
QOF and FeNO
Case Studies

Previous Delegate Feedback
“Clearly very experienced specialists which was helpful in putting FeNO in a clinical patient-focused contex “

Prescriptions & Prescribing Explained - 2 Half Days
2026-04-22 09:30 - 2026-04-29 12:30 | Zoom
This is a two day course:

Wednesday 22 April 2026
Wednesday 29 April 2026

You are required to attend both days to be eligible for your certificate of attendance. Please ensure you are able to attend on both dates before you book the course.
Introduction
This live-online, instructor led session is suitable for non-clinical staff dealing with prescriptions on a regular or ad hoc basis.
Aims and Objectives
The Prescription & Prescribing Explained course will help delegates to ensure that their role contributes to the safe, efficient and cost-effective running of the general practice prescribing process.
The objectives of the course are to enable delegates to be able to:

understand how medicines are developed
understand the terms generic, brand and branded generic and their use
recognise the classification of medicines
recognise medicine and prescription terminology and abbreviations
recognise legal aspects of prescribing
identify the journey of a prescription
understand the role of the Medicines Management Team
understand the role of the general practice prescription clerk/administrator and the responsibilities and limitations of the role.

Course outline

Drug development and naming of drugs
Drug classifications
Prescription Content
Safety and Security of Prescriptions
Cost of prescriptions
Drug Wastage & Synchronisation of prescriptions
Journey of a prescription
Errors
The role of the prescription clerk

Previous Delegate Feedback
“Working in groups, having booklet/written material before the session to read over”

Introduction to Asthma & COPD for General Practice (Dual Format)
2026-04-21 09:30 - 2026-05-05 16:00 | Hamworthy club, Canford Magna,, Winborne, Dorset, BH21 3AP, United Kingdom
Registration 09:15 sessions run 09:30 to 16:00 on each day.
This is a multi-day (non-consecutive) event

Day 1 – Tuesday 21st April 2026 – Face-to-Face at the Hamworthy Club.
Day 2 – Tuesday 28th April 2026 – Over Zoom
Day 3 – Tuesday 5th May 2026 – Over Zoom

Please ensure you are able to attend all the above dates before booking.
Introduction
This is a three-day introduction to asthma & chronic obstructive pulmonary disease (COPD) for healthcare professionals (Registered and Associate Nurses, Paramedics, Pharmacists, Physiotherapists & Physicians Associates). This course is also suitable for level 3 or above HCA/HCSW who are supported by a Registered healthcare professional with appropriate respiratory training and experience.
Aims

Provide an overview of the current understanding of asthma and COPD and an introduction to the monitoring and treatment available for both.
Provide a knowledge base for HCP’s new to asthma and COPD to enhance knowledge and skills relevant for general practice.
Provide an overview of the key differences in the signs and symptoms of asthma and COPD and an awareness of differential diagnosis.
Introduction to risk identification and discuss appropriate escalation.
Commence a pathway of respiratory education and equip candidate to continue through self-directed and formal learning in line with Fit to Care: Key Knowledge, Skills and Training for Clinicians Fit to Care | Primary Care Respiratory Society (pcrs-uk.org)
Encourage self-directed learning

Objectives
On completion of the three course days, by undertaking additional self-directed learning and with peer/assessor support in practice, healthcare professionals should:

Have increased understanding of the disease processes and person impact
Have awareness of differential diagnosis
Have improved awareness of history taking in respiratory disease.
Appreciate the complexity of making a diagnosis of asthma or COPD.
Have the ability to use, teach and understand peak flow readings & monitoring.
Have awareness of spirometry in the diagnosis and monitoring of respiratory disease (Content not sufficient for education towards accreditation)
Have awareness of the current guidelines for asthma and COPD.
Have knowledge of commonly used inhaler devices, spacers and supporting tools to work towards a robust inhaler technique check.
Have improved understanding of asthma and COPD exacerbation identification and assessment.
Support patient education and facilitate steps towards self-management to optimise concordance and patient safety.
Be working towards undertaking a basic monitoring patient review.
Appreciate effective consultation in a time limited environment.

Previous Delegate Feedback
“I loved the way the information was delivered so clearly “

NHS App: A Guide for Practice Staff
2026-04-21 09:30 - 10:30 | Zoom
The majority of general practices in England now use the NHS App. This 90-minute virtual training session aimed at all staff looks takes a closer look.
Aims
Understand how the NHS App works, its key features, how to support patients in using the NHS App, and the benefits to both patients and the practice.
Objectives

Learn what features of the App have evolved over time and why
Understand the registration process and how to troubleshoot
Understand what hub pages are (Home, Services, Your Health, Messages)
Gain an understanding of how the NHS App can help your practice
Understand through lived experiences how the App increases productivity and reduces overheads
Learn how the App can help overcome the barriers to digital inclusion

Content
This session covers the evolution of the NHS App and its key features, the registration process and troubleshooting tips, and an overview of the main hub pages (Home, Services, Your Health, Messages). It explores how the App supports practices by improving productivity and reducing overheads, highlights patient experiences, and considers how it can help overcome barriers to digital inclusion.

Vaccinations and Immunisations Half Day Update.
2026-04-17 09:30 - 14:00 | Zoom
This half day update will cover all that nurses need to know in the way of children’s and adult’s immunisations and vaccinations. This is a generic update aimed at clinicians who provide the full range of childhood and adult immunisations covered in the routine UK schedules. It will provide clinicians with the latest guidance on national immunisation programmes and demonstrate the tools and resources available to manage common incidents and educate patients. Delegates are advised to have attended annual resuscitation training, which should include anaphylaxis care.
Aims
We will cover the recommended topics for annual immunisation update training within the National Minimum Standards:

Current issues in vaccination
Recent epidemiology of vaccine preventable diseases
Any changes to the National Immunisation Schedule
Any changes to legislation relevant to vaccination
Anaphylaxis recognition and management
Review of current practice and identification of areas for improvement

Plus we will have a Q&A session for commonly encountered problems in practice.
The training can be supported in practice using the: UKHSA_National_Minimum_Standards_for_immunisation_training_2025.pdf
Objectives
This course meets Public Health England’s National Minimum Standards for Immunisation Training and includes any new and upcoming changes.
Previous Delegate Feedback
“Great training, thank you!”

HR Bite Size: Managing Employees with Mental Health Concerns
2026-04-16 14:00 - 16:00 | Zoom
Supporting employees with mental health challenges is both a legal and moral responsibility. This session will focus on recognising issues, providing support, and ensuring compliance with equality legislation.
Aims
To help participants to build confidence with managing employees with mental health concerns fairly, effectively and compassionately.
Objectives

Understand the legal framework for management mental health in the workplace.
Learn best practices for supporting and managing employees with mental health concerns.
Feel confident in effectively supporting and managing employees with mental health concerns.

BSW Virtual Diabetes Bitesize Education "Managing oral and GLP-1 therapy in people with Type 2 Diabetes" with Wiltshire Diabetes Specialist Nurse Michele Jones
2026-04-16 13:00 - 13:40 | Dorset
Welcome to the return of Diabetes Bitesize Education.
The 2026 programme will offer key insights into managing Type 2 diabetes from leading specialists.
All presentations will be 30 minutes followed by 10 minutes for questions.
We look forward to seeing you.
Thursday 16th April 2026 13:00-13:40 – Managing oral and GLP-1 therapy in people with Type 2 Diabetes – presented by Michele Jones Diabetes Specialist Nurse Wiltshire.

Communicating risks of raised HbA1c to patients.
Matching food intake to treatment.
The cost of clinical inertia: When to move to insulin.
Treating the whole person: how to use the NICE guidance.
Treating to individualised targets.
When to start and stop treatment.

This event will be hosted on MS Teams. To register for this event, please contact us using the email address below.

Examination of the Neurological System for the Primary Care Practitioner
2026-04-16 09:30 - 12:30 | Zoom
This practical, interactive session is designed to support Practice Nurses and Allied Health Professionals in updating their knowledge and clinical skills in neurological assessment. Whether you’re returning to practice, expanding your scope, or simply looking to sharpen your techniques, this refresher offers clear, structured guidance in a supportive learning environment.
Aims
This training aims to equip participants with the skills to undertake a focused and clinically relevant neurological history, develop a clear understanding of the six key components of a neurological examination, and enhance their ability to distinguish between normal and abnormal findings.
Additionally, the session will support learners in recognising red flag signs and symptoms that may indicate serious or urgent neurological conditions.
Objectives
By the end of this session, participants will be able to:

Refresh their knowledge of the history-taking process, with a focus on neurological symptom analysis.
Assess a patient’s mental status effectively.
Perform an examination of the cranial nerves and reflexes.
Conduct a thorough assessment of motor and sensory function.
Evaluate coordination and gait as part of a comprehensive neurological examination.

Content

Basic Anatomy and Physiology Quiz
A short, interactive quiz to refresh your understanding of the fundamental anatomy and physiology relevant to the neurological system.
Physical Examination of the Neurological System
A step-by-step guide to conducting a structured neurological examination, including mental status, cranial nerves, motor and sensory assessment, reflexes, coordination, and gait.
Key Takeaway Messages for Clinical Practice
Practical tips and essential points to apply immediately in your day-to-day clinical assessments, helping to reinforce learning and support confident practice.

Places are limited to ensure an optimal, focused learning experience for attendees.
Previous Delegate Feedback
“A good summary of basic neurology and normal examination. Great presentation from a very knowledgeable trainer”

Introduction to Practice Management
2026-04-15 10:00 - 2026-04-22 15:00 | Zoom
This is a multi-day (non-consecutive) event.

Day 1 – Wednesday 15th April 2026
Day 2 – Wednesday 22nd April 2026

Please ensure you are able to attend all the above dates before booking.
Introduction
This virtual course will suit recently appointed practice managers who are new to the NHS, deputy practice managers or those aspiring to be practice managers. It will provide information and support to understand the key areas which need to be addressed when managing a busy and successful practice.

Due to the wide content of the day, it is not possible to go in depth into all areas, however, delegates will receive a fully informative manual (posted to your home or practice) with lots of resources to refer to on the day and in the future.
Previous Delegate Feedback
“The course leader was very open and very enthusiastic about the role which made the course enjoyable”

Fire Warden Training
2026-04-15 09:30 - 11:30 | Zoom
This training is suitable for Practice Managers, Supervisors, Fire Wardens requiring initial or refresher training, or any member of staff who has a specific responsibility towards fire safety.
Aims
This interactive and comprehensive virtual course has been designed to assist practices in meeting their legal obligations under the Regulatory Reform (Fire Safety) Order 2005
Objectives
The course provides the necessary knowledge to enable those personnel who successfully complete it to carry out the duties of a Fire Warden in a professional and competent manner.
Content
The course syllabus includes the following topics:

Fire legislation – The Regulatory Reform (Fire Safety) Order 2005
Fire Risk Assessments
Common causes of fire
Incidence of fire in healthcare and causes
The nature of fire and chemistry of combustion
Fire alarms
Fire prevention
Roles and duties of a fire warden
The main causes and effects of fires in the workplace
Actions on the outbreak of a fire
Identification and use of fire extinguishers
Emergency evacuation procedures
Safety features within buildings

Previous Delegate Feedback
“Watching the real life videos brought it home, especially linking it to NHS premises”

Skin Assessment and Common Dermatological Conditions
2026-04-14 09:30 - 12:30 | Zoom
This engaging refresher session is designed for Practice Nurses and Allied Health Professionals looking to enhance their skills in skin assessment and the recognition and management of common dermatological conditions.
Aims
This training session aims to equip participants with the skills to take a focused dermatological history, assess the morphology, configuration, and distribution of skin lesions, and develop an understanding of common dermatological conditions and their management.
The session will also enable participants to recognise red flag signs and symptoms that may indicate more serious skin conditions requiring specialist referral.
Objectives
By the end of this training session, participants will be able to:

Conduct a focused dermatological history to guide clinical assessment.
Accurately assess and describe skin lesions using correct terminology related to morphology, configuration, and distribution.
Identify and manage common dermatological conditions encountered in primary care.
Recognise red flag signs and symptoms that warrant further investigation or referral to specialist care.
Apply foundational knowledge of skin anatomy to support clinical reasoning and diagnosis.
Implement practical assessment techniques confidently in routine practice.

Content

Basic Anatomy
A refresher on the structure and function of the skin, supporting accurate assessment and diagnosis.
Skin Assessment
Techniques for examining the skin, including how to describe and document lesion morphology, distribution, and configuration.
Common Dermatological Conditions
Overview of frequently encountered skin conditions in primary care, along with their recognition and management strategies.
Take-Home Messages
Key clinical insights and practical tips to reinforce learning and support effective application in practice.

Previous Delegate Feedback
“Very informative and helpful in building confidence with skin problems”

New to Leadership in Primary Care
2026-04-14 09:30 - 11:30 | Zoom
This session has been designed for those new and aspiring leaders within general practice, including those in supervisory positions.
Aims
To enable delegates to understand the challenges facing primary care and the wider NHS. It introduces an array of leadership styles, approaches and shows learners how to apply the NHS leadership model to their work.
Objectives

Gain an understanding of the challenges managers face in primary care
Learn the differences between leaders and managers
Appreciate the role of the leader in general practice
Understand the various leadership styles that can be used
Gain a broad understanding of the NHS leadership model

Content

Leaders and managers
Leadership styles
Situational leadership
Leadership models
Management and leadership skills

Previous Delegate Feedback
“The course leader was very interactive and easy to follow”

Vaccinations and Immunisations Half Day Update
2026-03-26 09:30 - 14:00 | Zoom
This half day update will cover all that nurses need to know in the way of children’s and adult’s immunisations and vaccinations. This is a generic update aimed at clinicians who provide the full range of childhood and adult immunisations covered in the routine UK schedules. It will provide clinicians with the latest guidance on national immunisation programmes and demonstrate the tools and resources available to manage common incidents and educate patients. Delegates are advised to have attended annual resuscitation training, which should include anaphylaxis care.
Aims
We will cover the recommended topics for annual immunisation update training within the National Minimum Standards:

Current issues in vaccination
Recent epidemiology of vaccine preventable diseases
Any changes to the National Immunisation Schedule
Any changes to legislation relevant to vaccination
Anaphylaxis recognition and management
Review of current practice and identification of areas for improvement

Plus we will have a Q&A session for commonly encountered problems in practice.
The training can be supported in practice using the: UKHSA_National_Minimum_Standards_for_immunisation_training_2025.pdf
Objectives
This course meets Public Health England’s National Minimum Standards for Immunisation Training and includes any new and upcoming changes.

How to Handle Conversations with Patients on Social Media
2026-03-26 09:30 - 10:30 | Zoom
This session is beneficial for any staff in general practice responsible for social media.
Aims
Angry online comments, Facebook Groups, trolls, words to put shivers down any Practice Manager’s spine. This ‘general practice exclusive’ session explores the reasons behind negative patient comments together with practical, tried and tested techniques to handle a range of patient comments made on your social media channels.
Objectives

Understand why people complain online but why this is helpful to your practice
Learn how to spot what type of comment you’re dealing with and how to respond to it
Learn how you can help ‘spectator’ patients at the same time when you respond
Discover the safety features you can use and other tactics for handling the most trickiest of comments
Understand the difference in approach when it comes to comments on your Facebook Pages vs other online forums such as Facebook Groups.

Content

Why patients complain online
Types of comments and how to respond
Managing your audience
Practical techniques for handling tricky comments
Safety tools
Pages vs. Groups – what’s different?

Introduction to Cardiovascular Disease (CVD) for HCAs
2026-03-25 09:30 - 16:00 | Zoom
This course has been designed for those HCAs supporting Long Term Condition reviews in relation to cardiovascular disease and hypertension. The day will offer an insight into vascular disease and the management of related conditions including hypertension. There will be focus on health promotion and change management to support the patient in self-care and the HCA will be competent to manage the consultation with a greater understanding of the relevance of data collection and how this impacts on the future health planning.
Objectives
The objectives of this live-online, trainer led session are to:

Have an appreciation of cardiovascular disease as an ‘umbrella’ term
Accurately record a BP or ECG
Have knowledge of CVD risk factors and when to escalate to a clinician
Be able to support the patient with disease management
Recognise ‘red flags’ and know when to refer to a clinician
Accurately complete data templates for QoF

Content
During this session we will be covering:

A&P of the heart
What is CVD?
Recording a blood pressure
The annual review
The value of blood tests
ECG recording
Resources and guidelines

Introduction to Vaccinations and Immunisations 2 Days
2026-03-24 09:30 - 2026-03-25 16:00 | Zoom
This is a multi-day event.

Day 1 – 24 March 2026
Day 2 – 25 March 2026

Please ensure you are able to attend all the above dates before booking.
Introduction
This training is aimed at Practice Nurses who are new to providing immunisations and will be providing the full range of childhood and adult immunisations covered in the routine UK schedules. It will provide nurses with the latest guidance on national immunisation programmes, anaphylaxis and demonstrate the tools and resources available to manage common incidents and educate patients. Foundation training and updates are tailored to suit the requirements of the delegates to their specific area of practice and the vaccine(s) that they deliver.
Objectives
During this session we will cover:

Current issues in immunisation
Recent epidemiology of vaccine preventable disease
Any changes to vaccine recommendations or national policy
Update on vaccine ordering, storage and administration
Any changes to legislation relevant to vaccination
Review of current practice, recent vaccine incidents and identification of areas for improvement

We will also look at baby imms, and where appropriate HPV/Shingles and other routine vaccines
Previous Delegate Feedback
“I really liked having advice on accessing additional information. Great group interaction to learn from other clinicians experiences and knowledge.”

Safeguarding Vulnerable Adults (Level 3 for Nurses & GPs in Primary Care) 👨👩‍🦰
2026-03-24 09:30 - 16:30 | Zoom
This workshop is suitable for: Nurses & GPs.
Overview:
As professionals you frequently work with people in their moments of greatest need, witness health and social inequalities which have a direct effect on the lives of the people you care for. The sensitivity to personalisation is particularly relevant to adult safeguarding. Safeguarding is everyone’s responsibility.
Outcomes:
This one-day workshop has been designed around the knowledge and competency requirements for Safeguarding Level 3 (as detailed in the Intercollegiate Document 2019) and will cover the following:

To know how to communicate effectively with adults, & to know how to ensure that they have the opportunity to participate in decisions affecting them as appropriate to their age & ability
To know how to contribute to/formulate & communicate effective management plans for adults who have been maltreated within a multidisciplinary approach
To know how to ensure the processes & legal requirements are appropriately undertaken, where relevant to role
To know how to assess training requirements & contribute to departmental updates
To know how to deliver & receive supervision within effective models of supervision &/or peer review
To know how to, (where relevant to role) appropriately contribute to Practice Reviews
Draws on professional knowledge of what constitutes adult abuse, harm or neglect to support others in fulfilling their adult safeguarding duties
Undertakes capacity assessments within the framework of the relevant legislation
Discusses the situation with the person, documents & reports concerns, recording the wishes & views of the adult at risk.
Understands purpose & process of case reviews & lessons learnt.
Attends relevant multidisciplinary meetings to present supporting evidence within relevant information sharing protocols.
Works with other professionals & agencies, with adults & their families where there are safeguarding concerns in risk management & protection.
Undertakes clinical supervision & provides support for other staff

Content:

Safeguarding legislation – the Framework
Six principles approach
Making safeguarding personal
Categories of Adult Abuse
What to do if there are concerns about adult abuse, harm and neglect, including local policies and procedures
The importance of co-operation, sharing information (including the consequences of failing to do so)
Awareness of the relevance and impact of mental capacity legislation in adult safeguarding
The impact of abuse, harm and neglect on personal identity
The legal, professional, and ethical responsibilities
Best practice in documentation, record keeping, and data protection issues in relation to information sharing for safeguarding purposes
The guidance related to participation in safeguarding enquiries and reviews
The professional duty to report crime in line with organisational and professional guidance

HCA Induction Course Clinical Skills - Face to Face
2026-03-03 09:30 - 2026-04-16 16:00 | Rownhams House, Betteridge Drive, Southampton, Hampshire, SO16 8LS, United Kingdom
This is a multi-day (non-consecutive) event.

Day 1 – Tuesday 03 March 2026 09:30 to 16:00
Day 2 – Wednesday 04 March 2026 09:30 to 16:00
Day 3 – Thursday 16 April 2026 – Half day follow-up over Zoom 09:30 to 12:30

Please ensure you are able to attend all the above dates before booking.
Introduction
This course has been designed specifically for Health Care Assistants working in general practice and recognises the extensive clinical skills and competencies required in their role. Following the two core days, there will be a half day zoom workshop to refresh and consolidate skills. Please Note: It is important you attend all 3 sessions (2.5 days in total).
Aims
The interactive two days face to face training will cover several core subjects and provide a competency framework for each area of learning to complete with mentorship back in the workplace. Using a blend of resources such as quizzes, case studies and group discussion, the teaching will be both fun and informative.
Objectives
Each HCA who attends the course will receive their own personal Development Portfolio and induction framework that they can use as a working document to store their evidence of learning. This will become invaluable as their growing skill set show cases their contribution to General practice. Prior to this course the HCA will receive a Preceptorship document as a working tool to enable some in-house development and prepare them for the course. Please bring this document with you to the course.
Day One:

The role of the HCA
Clinical Governance in Practice
Issue of Portfolios and how to use them
Working with your mentors for sign off
Chaperone training

Competency framework

The Deteriorating patient; monitoring in General Practice
Pulse / Temp/ Resps / O2 sats / Urinalysis
Blood pressure monitoring and Hypertension

Competency framework

Day Two:

Recording an E.C.G

Competency framework

An Overview of Diabetes (the annual review)

Competency framework

Diabetes foot checks

Competency Framework

Removal of Stitches and Staples

Competency framework

Day Three: Half Day on ZOOM

Evaluation of competencies and “Putting it into practice”
Effective team communication
Reflective writing
What’s next: opportunities and courses to develop.
Interactive Quiz to refresh and update all your learning
Finish

Previous Delegate Feedback
“We worked in groups which meant we could pool our knowledge and gain from each other whilst building good working friendship/relationships”
